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Terms of Service

Date: 15. Dec. 2017

 

The terms used in the following text of the General Terms and Conditions, such as: "Company", "Company", "Seller" "us" and "we" refer to Siamroom sole proprietorship, (for exact address see Imprint) Hamburg, Germany and the website "Siamroom. net ". The terms "buyer", "customer" and "you" refer to the person or persons who refer to the above mentioned. Website as a registered user, and / or the customer booking rooms or accommodations of a different kind or services directly on this website. The use of your account by the purchaser, as well as the use by the company of personal and account information, as well as all bookings made by you, are subject to the following terms and conditions.


The Siamroom.net website expressly and exclusively serves to enable the customer to determine the availability and choice of accommodation and services and to assist him in making bookings and other transactions with Siamroom Sole proprietors.

I. GENERAL TERMS AND CONDITIONS FOR BOOKINGS ON THE WEBSITE SIAMROOM.NET

1. Services of Siamroom.net
1.1 After complete and truthful completion of the mandatory fields, the book process can be triggered by the customer. With this, the customer concludes a legally binding contract with Siamroom.net, which includes the delivery of the accommodation or services offered. With confirmation from our company, the order is considered accepted.

The company is not obligated to accept the booking orders, the customer must be of legal age and fully in business and has the possibility during the ordering process at any time to interrupt this (for example, because of correction of previous entries).

 

1.2 Siamroom.net is contractually responsible only for the provision of available accommodation and services, but not for the accommodation and execution of services. For these the owner or the service provider is responsible.

1.3 The customer has many possibilities to find the right offer for himself. This includes the sorting options by price, availability, location and equipment, as well as reviews by other users and various filter options on our website. When selecting or not selecting options or sorting options, the customer is offered a number of relevant accommodations and services that can be further customized through the additional filtering options. This also includes the sorting by price and rating.


2. Terms of payment, change of booking and cancellation

2.1 Advance payment for a booking

Payment can be made by credit card, PayPal or bank transfer. By paying with the credit card, the customer agrees to be charged with the full cost of the booking. These are based on the room rate quoted multiplied by the number of nights plus taxes and fees. The taxes (accommodation tax, VAT, etc.) will be forwarded to the accommodation provider and the tax office.

Fees charged are processing fees incurred while processing your booking. These depend on the total amount and the destination of your order.

All accommodations have the prepayment obligation.

 

2.2 Taxation

The taxes incurred will be settled by us directly with the tax office, because the rooms, which we offer you as our customer, were purchased in advance by us. The current tax rates in the Federal Republic of Germany apply.

 

2.3 Booking conditions, modification and cancellation of bookings, fees

The payment for the booked accommodation or service must be paid within 14 days, by the available payment methods, indicating the booking number and the name. We reserve the right to cancel a booking in the event of a missing and full payment from our site.

You can cancel the booked accommodation or service for free up to 30 days before the first day of booking. If canceled up to 25 days before the date of booking, 20% will be charged, 40% for 20 days, 70% for 15 days and 100% of the total for 10 days before the booking date. For accommodation which is marked as non-refundable, 100% of the total amount will be charged immediately.

 

OWN PROVISIONS AND GUIDELINES OF PROVIDERS

Depending on the booked accommodation or service additional special provisions apply, which are listed or linked in the respective offer. By booking, you also accept these terms and notice that the breach of these terms may also result in the cancellation of the booking on our part and you may be charged with all costs incurred by the breach of contract.

 

2.4. The price guarantee

We guarantee that the price offered, plus all listed and recorded fees and taxes, will be retained for you and that you will not be charged any further costs by us. This warranty does not cover special events (such as sports events) and holidays. Accommodations marked as non-refundable are also excluded from this warranty.

 

2.5. Conditions for vouchers

The vouchers can be distributed to our customers in the course of a completed trip and a submitted evaluation as part of promotions and can only be charged in conjunction with another booking and only in the amount specified. For example, the customer receives the vouchers (but not necessarily) as a thank you for booking accommodation with Siamroom.net or within the framework of action days. The valid currency is either the Euro (EUR), the US Dollar (USD) or the Polish Złoty (PLN) and depends on which language area the customer comes from. Only one voucher per booking may be used and only redeemed for one book transaction on this page. The vouchers are non-transferable, may not be sold or given away, and may not be converted into cash and paid out or redeemed in any other way. The vouchers can only be exchanged for the accommodation and services offered on our website. The usual terms and conditions apply. The vouchers are only transferred online to the buyer, a mailing is not possible. Once a voucher has been redeemed on booking, it is considered as used and can no longer be used, in case of a cancellation in connection with applicable fees the voucher will not be refunded. The same applies to a change of accommodation - the voucher expires. If a voucher is only partially used by you and a balance is still outstanding, it can not be paid out. All bookings, including the use of vouchers, are subject to all charges, such as the total price of the booking, any outstanding fees and taxes, or any additional charges. The vouchers can not be used retrospectively for already booked accommodation and services. A voucher is valid for 365 days (1 full year) from the day of issue and will be forfeited if not previously redeemed.


We reserve the right to change these conditions at any time and to remove vouchers at any time from the program.

 

These terms and conditions may only be changed by authorized persons, the responsible Siamroom.net employees.

 

Service fees

Siamroom.net reserves the right to withhold a service fee for the booking made by the customer. This fee depends on the booking method and the destination.

Many banks charge the customer transaction fees for credit card payments under certain conditions. As a result, the booking amount may differ from the amount charged by your bank.

 

PRICES

The prices and fees listed at the time of booking apply, unless it is a provable erroneous entry. We reserve the right to change or correct these costs at any time and EXPRESSLY. We are not obligated to offer you a lower price in case of a mistake, however, you can cancel the accommodation up to 30 days before the start of the booking (the day of arrival at the accommodation or the day on which the service starts) free of charge.

For disputes, you can visit the European Commission's online dispute resolution platform at http://ec.europa.eu/odr


3. THE LIABILITY AND WARRANTY LIMITATION OF SIAMROOM.NET
3.1 ALL INFORMATION, which we give about the accommodations and services on our site, comes from the providers and the company has no way to verify them for their correctness. Siamroom.net can therefore give no guarantees or representations regarding the completeness, timeliness or accuracy of this information. The same applies to all other information contained on this page and provided by third parties. Siamroom.net is liable only in the case of proven own fault and only according to the legal form of the company.


3.2. We are not liable for any deviant condition, the availability of accommodation at the time of booking or for the provision of the booked service.

3.3. In the event of non-attendance or defects in the provision of services by our company, you may demand supplementary performance in accordance with the statutory provisions. After a reasonable deadline and unsuccessful expiration, the customer can remedy the defect personally and demand a reasonable replacement of his expenses.

3.4 THE SUPPLIERS OF ACCOMMODATION AND SERVICES ON Siamroom.net ARE US INDEPENDENT ENTREPRENEURS AND NO REPRESENTATIVES OR BENEFITS OF Siamroom.net. THE COMPANY Siamroom.net SHALL HAVE NO LIABILITY FOR ANY ACTS OR OMISSIONS, OR ANY OTHER HARM.

3.5 WE DO NOT ASSUME ANY RESPONSIBILITY OR LIABILITY FOR CANCELLATION, OCCUPANCY, DELAY, STRIKE, FORCE MAJEURE, AND OTHER AFFILIATIONS, THE CAUSE OF WHICH IS NOT THE RESPONSIBILITY OF OUR COMPANY.

3.6 OTHER THAN THOSE UNDER PARAGRAPH III. LIABILITY LIMITATIONS OF THESE TERMS PROVIDED.

 

4. THE RESELLER
Commercial Register Hamburg (HRA): XXXXXXX.

 

5. MULTIPLE BOOKINGS
The buyer may not book more than 6 accommodations for the same hotel and / or the same travel period online. If we determine that the customer has booked more than 6 rooms in different booking processes, we reserve the right to cancel these bookings ourselves and to charge the customer for the costs of the cancellation process. If the customer has paid a non-refundable deposit, it expires.

 

6. Long-term bookings

The total duration of overnight stays booked online can not exceed 28 days. If you make multiple bookings during the same period, or for a total of more than 28 days, we reserve the right to cancel them and charge you the cancellation fee. Should you wish to book for a longer period, you can contact us by electronic or telephone.

 

7. Currency used

On our site prices are issued in several currencies. The conversion rates are obtained from public sources. However, these currency rates are not updated and reviewed daily, so there may be minor deviations. Thus, we can not guarantee that the current exchange rate will coincide with the conversion on our site. You accept this by completing the booking process on Siamroom.net

 

8. Termination of the user account on Siamroom.net

In accordance with the Digital Millennium Copyright Act (DMCA) and other laws in force, we reserve the right, in certain circumstances, to restrict, suspend or unilaterally terminate user accounts of users who commit a legal breach. If, as a user, you find that another user is violating copyright or other laws, please notify us immediately with the details and link to the page concerned. We reserve the right to take legal action against users who damage us through their actions.

 


II. PROVISIONS FOR THE USE OF OUR WEBSITE (Siamroom.net)

1. PERSONAL AND NON-COMMERCIAL USE

Our website is intended for your personal use only. Both the content and the information contained herein may only be used privately (including, of course, as a business traveler), but not commercially. Both the website and the descriptions, information (including prices and availability of accommodation and services) are the property of Siamroom.net or its licensors and partners. By accepting these terms and conditions, you agree not to use the content or the information for a commercial or impersonal purpose (indirect or direct).

 

2. Prohibited use of the contents of this site

You also agree to unequivocally observe the information and content of this site through surveillance software or in a manual manner (no matter what, and for whatever purpose, not for personal booking), except with our express written permission It is forbidden to take measures that restrict access to the online presence of Siamroom.net or prevent it from bypassing or deactivating, to access the server of Siamroom.net in an unauthorized manner or to burden it in an unusual way for a customer Also not permitted is the linking of contents of this website not expressly approved by us.
You acknowledge that fraud, misuse, suspicious behavior, the booking function of Siamroom.net, as well as suspicious conduct and excessive use, may result in us blocking all your accounts and canceling bookings and vouchers. If the user acts with malicious intent (fraud, intentional damage to the website and the company), we reserve the right to exhaust all legal options and to hold the user responsible for his or her actions. In the event of any financial loss arising as a result of such action, we will be liable to the polluter. This also applies to all costs incurred as a result, such as attorney, court and process costs as well as claimed compensation amounts. On the other hand, you can file an objection with our customer service.


3. UNLAWFUL AND PROHIBITED USE OF THE WEBSITE

By using our website, you warrant that you will not use it in an unlawful form for an unlawful purpose and / or violate the terms of use.

 

4. GUARANTEE AND LIMITATION OF LIABILITY
4.1 Our company always strives to keep the information listed on the page up to date. However, we can not guarantee the accuracy and timeliness of the information. This applies in particular to the images provided and information provided by the accommodation or service providers. The star rating of the accommodation or services only reflects the opinion of the clients and we can not and will not be responsible for the accuracy of this information. These ratings also change - for the reasons mentioned above - always. The company (Siamroom.net) may make changes and improvements to the information on this website at any time.


4.2 Our company can not make any assurances regarding the information listed on the website and the media and other contents. Since we act only as a reseller, this also applies to special purposes or nature of our offer, unless the customer agrees with us in writing.

 

4.3 Otherwise, the limitations of liability of these terms and conditions mentioned under III apply.

5. ASSESSMENT, COMMENTS, PHOTOGRAPHS AND DESCRIPTIONS OF CUSTOMERS


5.1 In some cases, we publish reviews, comments, photographs relating to accommodation and services and holiday reports. In addition, we also allow our customers to post reviews on the website. The authors of these texts and media agree that they will be used and reproduced commercially without restrictions. This permission also applies to the distribution and use by our partner companies. The written text and media must be truthful to the service (accommodation, service) used and complied with both the terms and conditions and any other guidelines on our website. You release Siamroom.net, its affiliates and partners, through which Siamroom.net provides services, the unlimited and irrevocable, time unlimited right, this content (ratings, opinions, reports, media, the given name and place of residence) worldwide in currently existing resp to use any future media and to pass them on to third parties (partner companies) or delete them. In addition, you enter the right on Siamroom.net, to proceed against third parties who use the above entries and media without our and your express permission and / or violate these Terms and Conditions.


5.2 The comments, ratings or media published by you may only relate to the website and the services offered and comply with these terms and conditions and other guidelines. The customer hereby assures the following:

 

he is in possession of the copyrights for the content of any kind published by him on Siamroom.net

 

neither the rating nor other content published by him violates the terms and conditions of Siamroom.net

 

his rating and text correspond to the truth

 

he does not publish any third party content without permission

 

his statements are by no means untrue and he is involved in no fraudulent activities and does not support such

 

for any submitted media, the Media Submission Policy applies

 

he neither intentionally nor negligently publishes information that slanders, violates or insults other persons or companies. In particular, no false, abusive, obscene, malicious, libelous, comments, information (including personal) and / or other such content may be published


Our company points out that all reviews on this site are from our verified users who have already used the accommodations or services we offer. We do not claim ownership of photos submitted by end users through our website.

The customer reviews and other content will not be edited or corrected by us as long as they comply with the terms and conditions. In this case we reserve the right to delete a rating / content. Thus, we are not responsible in case of misuse nor liable for the later publication, use or distribution of this content. Likewise, we do not review the information provided by the customer for accuracy, confirm or endorse, as this reflects the personal opinions and impressions of the author (the customer). Therefore, all decisions made by other customers based on these ratings are at your own risk.

 

In timely actions, we animate our clients - unconditionally true - to write reviews. It is irrelevant whether a rating is positive or negative. This happens, for example, through discount campaigns and vouchers or participation in sweepstakes.

However, we reserve the right not to publish a review and to refuse publication without justification, in its sole discretion, or to delete an already published rating, in particular in the case of complaints by third parties or companies, or suspected violation of these Terms ,
In the event that you complain about a rating, a comment or content or wish to comment in any other way, you can do so via e-mail and as comprehensively as possible under complaints(AT)siamroom.net. Our support may then request further information from you and request proof of your identity.

 


GUIDELINES FOR THE SUBMISSION OF MEDIA
All submitted media must compulsorily meet the following conditions:

Relevance:

must be relevant to the accommodation, the location, services or your travel experiences

Family friendly, legal compliant

it is forbidden to submit:

 

pornographic, blasphemous, vulgar, obscene, offensive, unlawful, abusive or infringing content

 

Content that violates personal and / or property rights, privacy, natural or legal persons

 

Media bearing the image of third parties and children without their consent or without the consent of the parent or guardian

 

only persons of legal age may submit content

 

Media from sources other than yourself (you must own the copyright)

 

Content the trademarks, logos or promotional materials or other content that is used for commercial purposes

 

Content that contains malicious software (viruses, Trojans, bots, malicious code) that harms the Website and the Company, or for other purposes - such Advertising - could abuse

 

You can only scratch files that have the following properties:

 

Photos in the formats .jpg, .gif, .png and not bigger than 3 MB

 

Videos in the formats .mp4, .ogg, .avi, .flv and no bigger than 15 MB

 


MESSAGES OF COPYRIGHT INFRINGEMENTS

If you believe that any content on our website infringes your copyright, you or an authorized representative may contact us in writing. Please note that we only pursue the complaint if the information provided is complete and correct. In cases of misrepresentations, this may lead to claims for damages against you.

The following information must be provided:
1. Your name, address, telephone number and e-mail address
2. A clear identification of a content or a link to such content, where the copyright has been violated
3. Your clear statement that you have "a good faith belief that the content you have allegedly infringes the copyright is without the consent of the copyright holder, its agent, or the law."
4. The following statement: "The information in the notices is correct and, with full awareness and under the threat of perjury, that the claimant party has the authority to act on behalf of the owner of the sole right that was allegedly infringed."
5. Your notification must have been signed by the person authorized to act on behalf of the sole rightholder who was allegedly infringed

Please send your complaint by e-mail to complaints(AT)siamroom.net, by fax or by mail to Siamroom.net - see our impressum.

 

BY PRESENTATION

If we remove material you have posted from the site, you can contact us the same way as above. The following points must be stated:

1. Your name, address, telephone number and e-mail address

2. Submitting the time of publication of this content and the body (if possible a URL / link) where this content was published.

3. Your agreement that you agree to the jurisdiction of the judicial district or other competent institution in the country where our website can be found and you agree to the service being served by authorized representatives.


4. The following statement: "I hereby confirm that I have a good faith belief that the content I flagged has been removed or disabled as a result of an error. I was informed about the criminal liability in case of perjury and I am aware of it ". The undersigned message should be sent in writing to: see the address in our impressum.

 

5. HYPERLINKS FOR OTHER WEBSITES
This website also contains hyperlinks to third party websites. These are for reference only. We neither control these sites nor assume responsibility for their content or their use by you. The inclusion of the o.g. Links through our company implies neither a connection to the operators nor approval of the contents of these websites.

 

6. THE SOFTWARE USED BY US HERE
The software provided by us, which the customer uses for the benefit of the website, is subject to copyright and the use of the aforementioned software is subject to the terms of the end user license agreement contained in the software and which the user must agree to prior to use. The owner of the rights is Siamroom.net or its partners and suppliers. For other software provided by us, which is not accompanied by a license agreement, we grant you the right to use it in accordance with these terms and conditions for viewing, downloading and using our website. All codes of any kind contained in the site are the property of Siamroom.net or its affiliates and / or suppliers and are protected by international treaties and regulations. Reproduction, copying or further processing of our software to third parties, on other servers or other location and / or for commercial purposes without our express and written permission is legally and expressly prohibited and may result in damage claims or criminally relevant consequences for you, which we in the maximum Scope would apply.

Software and any accompanying documentation or technical information on this page are subject to the applicable laws and foreshadowings of the FRG and the European Union for export control and may not be exported to other countries without the permission of the competent authorities.


7. COPYRIGHT AND TRADEMARKS
The entire content of this website is protected by copyright: © 2017 Siamroom.net - address see impressum. All rights reserved. Siamroom.net and the Siamroom.net logo are trademarks of Siamroom.net. Other products and company names referenced herein are trademarks of their respective owners.

 

III. THE GENERAL PROVISIONS FOR THE USE OF OUR WEBSITE
The provisions listed below are valid for the above paragraphs I. and II.

1. LIMITATION OF LIABILITY
1.1 OUR LIABILITY - of whatever nature - is limited to proven intent and gross negligence as well as breach of our obligations.

1.2 ANY LIABILITY OF ANY KIND, IN PARTICULAR IN CONNECTION WITH THE INFORMATION PROVIDED BY THE SUPPLIER OF ACCOMMODATION OR SERVICES, WE DISCLAIM AND REFER TO THE VENDOR.

1.3 THE LIABILITY OF Siamroom.net IS LIMITED TO EASILY NEGLIGENCE ON EACH OTHER PART, AND TO THE MAXIMUM AMOUNT FOR THE BOOKED SERVICE WHICH RESULTS FROM THE CLAIM.

1.4 ALL REQUIREMENTS FOR DAMAGES WILL BE SUBJECT TO A PERIOD OF PERIOD OF A PERIOD OF 365 DAYS AFTER THE CAUSATION OF THE DAMAGE. THIS RULES SHALL NOT APPLY TO ANY PROHIBITED ACTION.

1.5 NEITHER ON CLAIMS in the event of death, damage to health or body, nor product liability or any other legal warranty, the above limitation of liability applies.

1.6 THE EXCLUSION OF LIABILITY OF OUR COMPANY IS VALID FOR Siamroom.net, as well as our employees, legal representatives and vicarious agents.

 

2. EXEMPTION
By accepting these terms and conditions, the customer, Siamroom.net, our employees, employees, and agents are responsible for all claims, claims, damages, expenses, and costs (including all legal, process, attorney, and / or related costs ) to indemnify and hold harmless third parties in connection with:

• violation of applicable law or third party rights by the customer;
• the breach of the preceding paragraphs of these GTC by the customer;
• the use of the website Siamroom.net by the customer
could be asserted.

 

3. CHANGES TO THESE TERMS
We always reserve the right to change these terms and conditions and to oblige the customer to accept them again.

4. OTHER RULES AND REGULATIONS
4.1 This contract is subject to German law. Jurisdiction is Hamburg, if the customer is a merchant or has no permanent residence within the Federal Republic of Germany.

4.2 We store these terms and conditions, always in the current version, on our website where you can always retrieve them. However, we do not save the contract text.

4.3 The website under the URL Siamroom.net is offered in several languages, the customer can make bookings according to language selection in the desired language.

4.4 The Company reserves the right to abide by any legal regulations concerning a booking, the use made by you on this website or the content used here.

4.5 In the case of an ineffective or unenforceable provision in the preceding text, all other provisions remain valid.

4.6 These terms and conditions lead to no partnerships or other relationships than the customer-seller ratio.

The current status of these terms and conditions is: see above at the top of the page

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©2017 Siamroom.net. All rights reserved.

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